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  • How Do I Create A Log-In?
    Click the "Log-In" option located in the main menu. Once on the Log-In screen, click the "Sign Up" option. Once on the Sign-Up screen, enter the email and password you want to use to create a log-in. Your Log-In will create an account on the website.
  • Why Should I Create A Log-In/Account?
    You will have access to exclusive pages on the site that only site members will have access to along with special emails from time to time. Your site account will store your past orders, allow you make comments on blogs along with other community features.
  • How Do I Delete My Log-In/Account?
    Although I would hate to see you delete your account, I only want you to stay if you want to. So if you want to go, *hugs* it's all good in the neighborhood. Simply fill out the form located at www.therockstarpromo.com/contact and in the subject line type "Delete Log-In Request". Please give us up to 30 days for my team to process your request.
  • I'm Unable To Log-In, What Shall I Do?"
    Don't freight, we'll work through this. First make sure that both your username/email AND password is correct. If that doesn't resolve your issue. Reset your password by using the "Forgot Password?" option on the Log-In screen. Follow the instructions of resetting your password. If that doesn't resolve the matter, send us a note through the contact form located at www.therockstarpromo.com/contact On the contact form, type in the email you used to create your account. Enter your name and type in the subject line "Log In Issues". In the description, let us know what the matter is.
  • What Is The Return or Exchange Window Of My Purchase?
    You can find all current policies of our Return Policy at www.therockstarpromo.com/legal-matters
  • What Purchases Are Eligible For Return Or Exchanges?
    Digital purchases are final sale and not eligible for return or exchange unless there's a defeat in the digital purchase. Physical purchases ordered through www.therockstarpromo.com/store can be returned or exchanged if it meets the requirements listed at www.therockstarpromo.com/legal-matters and within 30 days of purchase. If you have made a purchase through an affiliate product or program, you are to refer to the company of your purchase for returns, exchange or refund policies. Your purchase for affiliate products was with the actual company of that product and not www.therockstarpromo.com so all dealings with that purchase are to be directed to that company.
  • How Will I Get My Refund?
    If you are given a refund, it will refunded via your original payment method you used. It can take up to 14 days to process your refund plus the timeframe it takes for your banking institute to release the funds.
  • How Do I Make A Purchase?
    If your product is listed at www.therockstarpromo.com/store 1.) Add product to car 2.) Once you're done shopping, click on the shopping cart icon to click the "Check Out" option 3.) Fill in the information needed and follow the instructions.
  • How Do I Make A Purchase Of An Affiliate Product/Service?
    Thank you so much for wanting to patron the affiliate programs listed on our site. Simply click on the icon of the affiliate brand you want to patron and it will lead you to another site to make your purchase.
  • What Payment Options Can I Use?
    We accept
  • Where's My Purchase?  (Concerning Digital Products)
    If you purchases a digital product, check your email and make sure to check your spam/junk mail folder too. If it's not there, contact your bank to ensure the payment for the purchase has been processed. If no payment has been sent, this is the reason your purchase hasn't been completed. Only complete payments will release the digital product. If the payment has been processed or your purchase was free but you still didn't get the digital purchase, fill out a contact form at www.therockstarpromo.com/contact and let us know what's going on.
  • Where's My Purchase?  (Concerning Physical Products)
    When you make a physical purchase from www.therockstarpromo.com Check your email for a confirmation email. Make sure your check the spam/junk mail too. When your purchase is being shipped you will get another email with the tracking number. If you don't have a confirmation email, check with your bank to make sure that the payment was processed for your purchase. If it hasn't, then your purchase was completed and your order was never processed. If you bank is showing a payment processed for your purchase but you don't have a confirmation email, let us know and we can send you a confirmation email and an update on your order. If you have been sent a tracking number for your order and the purchase hasn't been delievered yet, refer all of your questions to the shipping company that provided your shipping tracking number. Anything going on with your order after it is shipped falls under the policy of the shipping company assigned to your package.
  • Where's My Purchase?  (Concerning Affiliate Products/Services)
    When you make a purchase through an affiliate program listed on www.therockstarpromo.com Any purchases made with any affiliate program listed on this site falls under the policy of that affiliate brand, therefore all questions about your purchase are to be referred to that brand/company. We would not be able to answer any questions about that purchase because the purchase was not made with this website.
  • What Do The Labels "Paid for by" and "Supported by" and "Sponsored by" and "Partnered With" mean?"
    The Rockstar Promo blog wants to make sure that you understand how our site makes its money. This allows us to be able to supply you with content and to take care of the expenses it takes to maintain this blog to stay free for the readers. To do this, our site sells advertisement opportunities through our platforms. When brands/companies take advantage of these advertisement opportunities on our platform we identify these arrangements by clearly labeling the ads with labels like these. To read further on what kind of arrangement these labels indicate, you can find more information at www.therockstarpomo.com/legal-matters
  • How Can I Make A Comment On A Blog?
    YAY! How super dope of you! Only those who have a site account can leave comments on the blogs. Simply log-in to your site account, go to the blog you want to make a comment on and submit your comment. Head's up, all comments are reviewed to make sure it is appropriate to protect the intregity of this site. If you don't have a site account, see the instructions to create one listed in the Log-In Section.
  • I'm Having Trouble Leaving A Comment On The Site?
    Users with slower connections may have trouble loading comments on a story with a high volume of comments. Please try reloading the page or switching to a faster connection if you are having problems. Also, head's up, not all comments appear immediately on the site. All comments are reviewed before they are revealed on the site. Any comments that violate our community rules will not be added for approval. Also, if a comment contains filtered words, links or images that get flagged by moderation tools, you may need to rephrase your comment (removing profanity, links or media) and submit it again. Your comments may be blocked from appearing on the site if they violate our Community Guidelines, which prohibit posting comments that insult, attack or abuse other users or groups. To read more about our Community Guidelines at www.therockstarpromo.com/cg If you still need help or have further questions, please fill out a contact form at www.therockstarpromo.com/contact
  • Why Do I Have To Log In To See The Rest Of Certain Blogs?
    If you're reading a blog or click on a link that is asking you to Log-In to your site account, that is because that is content that is only available to those who have created a site account. Content like this usually have extra insight or top notch perks of the site that are only made avaialbe to our site members.
  • Can I Be A Blogger On Your Site?
    OMG, I feel super special that you want to add to The Rockstar Promo Blog!! Please feel free to reach out to me by filling out a contact form at www.therockstarpromo.com/contact and submit a message letting me know. Put in the subject line "Guest Blogger Request."
  • How Do I Book Onna?
    I'm excited in you wanting to book me for your event, please fill out the form at www.therockstarpromo.com/book-me
  • I Want To Work With Onna, But How?"
    I'm thrilled you want to work with me, to learn more about what services I offer, check me out at www.therockstarpromo.com/book-me
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